Support
We’re here to help.
Email spatial3dlabs@gmail.com. Include your iPhone model, iOS version, source media type, output format, and a short description of the issue. Please do not send private media unless we specifically request it.
Which devices are supported?
Spatial 3D Media Converter requires a compatible iPhone running iOS 26 or later. Conversion speed depends on your device, the selected depth model, and the size or duration of your source media.
Where are my files processed?
Depth estimation and conversion are performed locally on your iPhone. The app does not upload your photos or videos for processing.
How does the free trial and subscription work?
Spatial 3D Pro includes a 7-day free trial when you subscribe to Monthly or Yearly. After the trial, the subscription auto-renews unless you cancel at least 24 hours before the period ends. Manage or cancel in Settings → Apple Account → Subscriptions, or via Manage Subscription in the app. You can also buy a one-time Lifetime license for permanent access (no trial). If you already subscribe with auto-renewal on, turn auto-renewal off in Apple’s subscription manager before purchasing Lifetime.
How do I restore my purchases?
Open the app while signed in to the same Apple Account used for the purchase, then use Restore Purchases in Settings or on the paywall. This restores an active subscription or a Lifetime license. When both exist, Lifetime is the effective entitlement.
Which output formats are available?
Spatial Photo (HEIC), Spatial Video (MV-HEVC), Side-by-Side, Top-Bottom, Anaglyph, and Wiggle, depending on whether you convert a photo or a video.
How do I report a problem?
Email spatial3dlabs@gmail.com with the steps that caused the problem. If the app shows an error message, include its exact text.